PeopleOne is a powerful, enterprise-grade call centre software platform designed to help businesses manage leads, automate calling workflows, monitor agent performance, and convert conversations into measurable growth.
PeopleOne is an all-in-one call centre and customer communication platform built for sales teams, support centres, BPOs, fintech companies, healthcare providers, and enterprise operations that rely on high-volume calling. The system combines intelligent dialing, CRM, analytics, compliance, and automation into a single unified solution.
Progressive, predictive, and manual dialer modes with real-time call routing, agent availability tracking, and automatic retry logic to maximize talk time.
Centralized lead storage with custom fields, lead lifecycle stages, follow-ups, tagging, ownership rules, and automated assignment based on skill or load.
Visual IVR builder supporting multilingual prompts, call queues, skill-based routing, business hours logic, and fallback handling.
Secure call recording with playback, whisper/barge features, agent monitoring, and quality assurance tagging.
Live dashboards and downloadable reports covering agent performance, call outcomes, conversion ratios, SLA compliance, and campaign effectiveness.
Missed call tracking, scheduled callbacks, auto reminders, and notification alerts for both agents and supervisors.
Conversation analysis, keyword detection, sentiment indicators, and agent coaching recommendations.
Granular permissions for admins, supervisors, agents, QA teams, and external auditors.
Call masking, audit logs, consent recording, encrypted storage, and region-specific regulatory support.
Flexible deployment models including cloud, hybrid, or fully on-premise installations.
Sales Call Centres, Customer Support, Banking & Finance, Insurance, Healthcare, Education, Real Estate, E-commerce, Logistics, and Government Projects.
Scale faster, convert more, and gain complete control over your communication ecosystem.
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